Benchmarking the
customer experience

Targetbox analyzes and monitors customer reviews of your competitors. Uncover opportunities, track your performance and bring clear goals to your brand’s customer experience.

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No payment information necessary

Retail

benchmarking of net promoter score

NPS - Benchmarks

Our algorythms analyze thousands of online reviews of customers. Using the sentiments, Targetbox recognizes the ratio of promotors, detractors and indifferents, and calculates the Net Promoter Score. So you can prioritize the customer interactions that matter most.

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Review - Monitoring

Public reviews are critical for business. Targetbox automatically informs you of negative reviews. So you can act in time.

benchmarking der kundernzufriedenheit

Detect trends

New data is processed and compared daily. Monitoring it, Targetbox is able to detect trends and problems in your customer experience and that of your competitors.

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Location-based or regional

You can compare single locations with those of competitors. Or entire regions.

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benchmarking of customer experience

Sample report

ALDI vs. LIDL in Berlin Trends Erkennen TRY NOW
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